PRIVACY POLICY

VERSION: 1.0

LAST UPDATED: 16 November 2022

At socialcasinworld, safeguarding your privacy is our priority. We value your trust and are dedicated to maintaining transparency. This Privacy Policy details how we collect, use, and protect your personal data, ensuring it remains secure at all times.

This Privacy Policy outlines how socialcasinworld gathers, utilizes, protects, and shares information obtained from users (each referred to as a “User”) of socialcasinworld including all associated subdomains, subpages, successor platforms, and any applications accessible through our website (the “Website”). This Privacy Policy governs the Website and all products and services provided through it.

1. DATA CONTROLLER

   1. This Privacy Policy is presented on behalf of socialcasinworld. Whenever we refer to “socialcasinworld”, "we", "us," or "our" in this document, we mean the respective entity within socialcasinworld that is accountable for handling your data.

   2. The designated data controller responsible for processing information gathered from your interaction with the Website—including data provided when purchasing services, engaging in promotions, or participating in competitions—is socialcasinworld.

2. TYPE OF INFORMATION WE COLLECT

   1. We collect three types of information: personal data, anonymous data, and aggregated data, which may be derived from the former two. The information collected includes, but is not limited to:

      1. Contact details such as your full name, email address, physical address, and phone number;

      2. Personal identifiers including gender, date of birth, age range, or profile image;

      3. Login credentials such as usernames, passwords, and any associated profile pictures;

      4. Transaction records, including purchase history, redemption requests, and financial details such as credit card information and banking credentials;

      5. Communications data, including text messages, live chats, and other direct interactions with our platform;

      6. Information obtained from third-party platforms, such as social media services, regarding your engagement with our Website;

      7. Location data, derived from your device’s GPS or IP address, when permitted by law;

      8. Technical and behavioral insights, including device specifications, browser type, operating system, browsing patterns, and usage frequency;

      9. Social security numbers, where required for taxation or legal compliance.

3. METHODS OF INFORMATION COLLECTION

   1. We gather user-provided information through multiple channels, including, but not limited to, when users explore our Website, register an account, make a purchase, participate in surveys, fill out forms, or engage with features, services, and resources available on our platform.

      
      

      By providing your contact details, including but not limited to email addresses and phone numbers, you confirm that they are accurate and belong to you. By voluntarily sharing your phone number, you explicitly consent to being contacted at that number.

      You agree to receive pre-recorded voice messages and/or automated calls (including SMS messages) from socialcasinworld, relating to:

      
      

      1. Updates regarding this Privacy Policy and any related terms;

      2. Transactions and account-related communications; and

      3. Promotional offers and updates from socialcasinworld.

      These communications may be delivered even if your number is listed on a state or federal Do Not Call registry. You acknowledge that message and data rates may apply, and socialcasinworld is not responsible for any such charges.

   2. Beyond our Website, we collect information through phone calls, video chats, email, live chat, social media, and text messages. To maintain quality and compliance, all phone and video interactions with socialcasinworld representatives may be recorded, and by continuing the conversation, you consent to such recordings.

   3. We utilize various tracking technologies, such as cookies, pixels, tags, APIs, and flash cookies, to collect insights on user interactions with our Website and third-party applications. For more details, refer to the section titled “Personal Data Collected via Technology.”

   4. Our analytics tools collect additional behavioral and technical data when you access our Website, applications, or services via third-party platforms.

   5. Additionally, we collaborate with reliable sources to verify, update, or supplement your provided information, such as confirming postal addresses, documentation, and identity details.

4. UTILIZATION OF COLLECTED INFORMATION

   1. The Data Controller oversees and processes your information as outlined in this Privacy Policy. Other entities within socialcasinworld may access your data strictly as data processors, working on behalf of the Data Controller. In essence, we use collected data to maintain and enhance our Website, facilitate transactions, respond to inquiries, and ensure compliance with legal and regulatory requirements, including fraud prevention and anti-money laundering measures.

   2. In line with legal requirements and user preferences, socialcasinworld may leverage collected data for the following purposes:

      1. Service provision and account management – This involves processing registrations, maintaining accounts, and implementing security checks to mitigate fraudulent activity.

      2. Enhancing customer experience – We analyze feedback to refine our products and services while ensuring efficient customer support.

      3. Payment processing – User-provided payment details are utilized for completing transactions and ensuring financial due diligence while restricting third-party access except where essential for service execution.

      4. Tailoring user interactions – Aggregated data helps us better understand user preferences, optimizing platform resources and personalization.

      5. Communicating relevant updates – We may contact you via email, text, live chat, phone, or social media about service updates, promotional campaigns, contests, and other relevant information.

      6. Dispatching crucial notifications – Notifications regarding your purchases, updates to our policies, or other vital communications will be sent as needed, with acknowledgment that these cannot be opted out of.

      7. Ensuring legal and regulatory adherence – We employ data analytics for responsible gaming, tax compliance, fraud detection, anti-money laundering regulations, and any other applicable laws.

      8. Facilitating dispute resolution – If needed, we may share relevant data with trusted third-party resolution services to assist in resolving outstanding disputes beyond our internal processes.

   3. We do not employ automated decision-making processes as defined under European data protection laws.

5. PERSONAL DATA GATHERED THROUGH TECHNOLOGY

   1. To optimize your experience on our Website, we strive to make interactions seamless and user-friendly. To achieve this, we and our partners utilize standard tracking tools like cookies and similar technologies.

   2. Our Website employs various technologies to elevate the User experience. These small files are stored on your device (computer, tablet, mobile phone, etc.) when you access our platform, enabling us to log relevant data during your visits and interactions.

   3. Some of the key technologies we use include:

      1. Cookies: These are compact text files stored within your browser to remember your preferences. While most browsers allow cookie blocking or deletion, disabling them may affect website functionality.

      2. Pixel Tags/Web Beacons: These snippets of code embedded on web pages track user engagement, such as page visits and ad interactions. Additionally, we may incorporate web beacons in emails to monitor whether messages have been opened, clicked, or forwarded.

      3. Mobile Device Identifiers: We may share your device’s unique advertising identifier (e.g., Apple IDFA, Google Advertising ID) with third-party advertisers to facilitate personalized ad targeting.

         For guidance on utilizing opt-out mechanisms for mobile devices, visit NAI’s Mobile Choices page here.

      4. Event Tagging: Through event tracking tools (e.g., Facebook App Events, Playfab Events), we monitor on-site interactions such as app installations and purchase events. This helps us refine analytics, measure ad effectiveness, and enhance audience targeting for advertising.

   4. We may collaborate with third-party advertising partners to either serve ads on our Website or manage ad distribution across external platforms (e.g., Facebook custom audiences). These partners may employ cookies and tracking technologies to gather insights about your browsing habits and display advertisements aligned with your interests.

   5. To opt out of interest-based advertising, click here. If you're within the European Union, click here. Please note that opting out will not eliminate all advertisements, but it will restrict targeted ads.

6. YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

   
   

   General Data Rights

   
   

   1. Under applicable law, you are entitled to certain rights concerning your personal data. These include, but are not limited to, the right to access the information we store, the right to object to its processing, and the right to withdraw consent previously given. In some cases, you may request the deletion of your personal data from our records.

   2. To exercise any of the rights listed in clause 6.1, please contact our support team at help@socialcasinworld.com

   3. If you believe your personal data has been mishandled, you have the right to file a complaint with the relevant data protection regulatory authority.

      
      

      Rights Concerning Direct Marketing

   4. If your personal data is being processed for direct marketing purposes, you have the right to object at any time. This includes profiling activities that relate to marketing and advertising.

   5. To opt out of marketing communications, follow the instructions in the messages you receive or contact Customer Support at help@socialcasinworld.com. Upon receiving your objection, we will cease processing your personal data for promotional purposes.

7. HOW WE SAFEGUARD YOUR INFORMATION

   1. We implement stringent security measures, including physical, electronic, and operational protocols, to protect the personal data we collect. Our policies ensure secure data collection, storage, and processing, minimizing unauthorized access, data alterations, breaches, or loss. We continuously review and update our security practices to align with evolving technology standards.

8. DURATION OF DATA RETENTION

   
   

   Your information will be stored for as long as necessary to achieve the objectives set forth in this Privacy Policy, unless a longer retention period is mandated or allowed under applicable law.

   
   

9. DISCLOSURE OF YOUR INFORMATION

   1. We do not sell, exchange, or lease Users' personal identification information to third parties. However, under specific circumstances, we may share your personal data with affiliated companies within socialcasinworld, trusted service providers acting on our behalf, or other entities as required by legal obligations.

      
      

      Sharing with affiliated companies within socialcasinworld

      
      

      We may share collected data with our affiliated entities within socialcasinworld to fulfill the purposes outlined in this Privacy Policy.

   2. Please refer to the "Transfers" section below for more details on how data is shared within socialcasinworld.

      
      

      Sharing with third parties

   3. We may disclose personal information in the following limited circumstances:

      
      

      1. When you have explicitly permitted us to share your data with third parties.

         
         

      2. When required to deliver products and services or to communicate significant updates related to their functionality.

      3. With trusted service providers assisting us with technology solutions, data storage, payment processing, or targeted marketing and advertising efforts. Such providers may only process your data for designated purposes and are bound by confidentiality agreements.

      4. To comply with legal obligations, regulatory requirements, or official requests from law enforcement and public authorities.

      5. For fraud prevention, customer verification, and compliance with anti-money laundering regulations.

   4. We integrate the Google Maps API to provide Users with an address auto-completion feature on our Website. The use of Google Maps services is subject to Google's Terms of Service and Privacy Policy, which can be reviewed at https://maps.google.com/help/terms_maps.html and https://www.google.com/policies/privacy/

   5. Generic, anonymized demographic data may also be shared with business partners, affiliates, and advertisers for analytical purposes.

   6. socialcasinworld operates globally, meaning data may be processed or stored in multiple jurisdictions, including but not limited to the European Union, the United States, and Australia. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards, such as European Commission-approved standard contractual clauses.

10. ADDITIONAL KEY INFORMATION

    
    

    Adherence to Children's Online Privacy Protection Act

    
    

    1. Safeguarding children's privacy is of utmost importance. Therefore, we do not knowingly collect or retain information from individuals under the age of 18, and our Website is not designed to attract minors.

       
       

       California Privacy Rights

       
       

       California residents have specific rights regarding their personal data, including requesting access to collected information from the past 12 months and understanding how we process this data. In certain cases, you may also request the deletion of personal information we hold about you.

       
       

       Submitting Requests for Data Access and Deletion

       
       

       To request access to or deletion of your personal data, please send a verifiable request to: help@socialcasinworld.com

       
       

       Requests may only be made by you or an authorized representative registered with the California Secretary of State. If an agent is submitting the request, they must provide legal documentation proving their authority. We may also verify your identity before processing the request.

       
       

       In order to verify your request, you must provide:

       • Full Name

       • Date of Birth

       • Residential Address

       • Email Address

       • Confirmation of California Residency (for CCPA compliance)

       
       

       Do-Not-Track (DNT) Signals

    2. Some browsers send “Do-Not-Track” (DNT) signals to websites. However, there is no universal standard for handling these signals. As a result, our Website currently does not respond to DNT signals.

       
       

       If an industry standard is established, we will review our approach accordingly.

11. UPDATES TO THIS PRIVACY POLICY

    1. We may revise this Privacy Policy periodically to align with changes in our operations, legal requirements, or technological advancements. If there are substantial modifications, we will notify you accordingly, and where required by law, we will seek your consent. Notifications may be provided via our Website or through other legally acceptable methods.

    2. Any changes to this Privacy Policy will take effect once the revised version is published on our Website.

       
       

    3. To stay informed on how we handle your data and protect your privacy, we encourage you to review this page regularly.

12. DEFINITIONS

    1. "Personal information" refers to any data that can be used to identify an individual, either directly or indirectly, including names, mailing addresses, email addresses, and phone numbers. When anonymous data is linked to personal information, it is treated as personal information.

    2. "Anonymous information" consists of data that cannot be linked to a specific individual and does not enable identification.

    3. "Aggregate information" includes collective data related to groups or categories of users that does not reveal the identity of any individual.

13. CONTACT US

    1. For inquiries regarding your personal data or how we manage it, please reach out to our Data Protection Officer via email at help@socialcasinworld.com. Ensure to specify your location and the nature of your request.

14. CLOSING YOUR ACCOUNT

    1. If you wish to close your account, click here. Once confirmed, the deletion process will begin and be finalized within 30 days. If you log back in within this period, the deletion request will be canceled, and the process will reset. Please note that once you initiate account closure, live support will no longer be accessible. If you require further assistance, you may email us at: help@socialcasinworld.com.